Privacy policy
Last updated: September 22, 2026
LUMA BEAUTY operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). LUMA BEAUTY is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
### Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- **Contact details** including your name, address, billing address, shipping address, phone number, and email address.
- **Financial information** including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
- **Account information** including your username, password, security questions, preferences and settings.
- **Transaction information** including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
- **Communications with us** including the information you include in communications with us, for example, when sending a customer support inquiry.
- **Device information** including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- **Usage information** including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
### Personal Information Sources
We may collect personal information from the following sources:
- **Directly from you** including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
- **Automatically through the Services** including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
- **From our service providers** including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
- **From our partners or other third parties.**
### How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
- **Provide, Tailor, and Improve the Services:** We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you.
- **Marketing and Advertising:** We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail.
- **Security and Fraud Prevention:** We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity.
- **Communicating with You:** We use your personal information to provide you with customer support, to be responsive to you, and to maintain our business relationship with you.
- **Legal Reasons:** We use your personal information to comply with applicable law or respond to valid legal process.
### How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners to provide marketing services and advertise to you.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties.
- With our affiliates or otherwise within our corporate group (LUMA BEAUTY GLOBAL LTD).
### Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy.
### Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children.
### Security and Retention of Your Information
We maintain reasonable administrative, technical, and physical safeguards to protect personal information. How long we retain your personal information depends on operational and legal requirements.
### Your Rights and Choices
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information. You may exercise any of these rights by contacting us using the contact details provided below.
### Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at **info@lumabeauty.com** or contact us at **LUMA BEAUTY GLOBAL LTD**.
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# سياسة الخصوصية وشروط الاستخدام - Luma Beauty
## 1. مقدمة
مرحباً بكم في Luma Beauty (لوما بيوتي). نحن ملتزمون بحماية خصوصيتكم وضمان تجربة تسوق آمنة ومريحة. باستخدامكم لتطبيقنا أو موقعنا، فإنكم توافقون على الالتزام بكافة الشروط والأحكام الموضحة في هذه الوثيقة.
## 2. جمع واستخدام البيانات
نقوم بجمع معلومات شخصية أساسية (مثل: الاسم، البريد الإلكتروني، رقم الهاتف، وعنوان التوصيل) عند قيامكم بإتمام عملية الشراء. تُستخدم هذه البيانات حصراً لـ:
- إتمام وتوصيل طلباتكم بدقة.
- التواصل معكم بخصوص حالة الطلب أو التحديثات الهامة.
- تحسين جودة الخدمات المقدمة لكم في "لوما بيوتي".
## 3. أمان وحماية المعلومات
نحن نضمن أن بياناتكم مشفرة ومحمية بالكامل. لا نقوم بمشاركة أو بيع معلوماتكم الشخصية لأي طرف ثالث، إلا في حالات ضرورية تتعلق بشركات الشحن والتوصيل لضمان وصول طلباتكم.
## 4. سياسة الاستبدال والاسترجاع
نسعى لرضاكم التام. يمكنكم طلب استبدال أو استرجاع المنتجات خلال 7 أيام من تاريخ الاستلام، وفقاً للشروط التالية:
- يجب أن يكون المنتج في حالته الأصلية وبغلافه الأصلي وغير مفتوح أو مستخدم.
- يتحمل العميل تكاليف الشحن المرتبطة بعملية الاسترجاع، ما لم يكن المنتج تالفاً أو غير مطابق للمواصفات عند الاستلام.
## 5. مسؤولية الاستخدام
تضمن Luma Beauty توفير منتجات أصلية من العلامات التجارية العالمية. نحن غير مسؤولين عن أي سوء استخدام للمنتجات بعد استلامها أو فتحها من قبل العميل، ونوصي دائماً بقراءة تعليمات الاستخدام الخاصة بكل منتج.
## 6. التعديلات على الشروط
نحتفظ بالحق في تحديث أو تعديل هذه السياسات في أي وقت. ستصبح التعديلات سارية فور نشرها على التطبيق أو الموقع، ويُعتبر استمرار استخدامكم لخدماتنا موافقة ضمنية على هذه التغييرات.
## 7. التواصل معنا
إذا كان لديكم أي استفسار حول هذه السياسة، لا تترددوا في التواصل معنا عبر البريد الإلكتروني: **info@lumabeauty.com** أو من خلال قنوات الدعم المتاحة داخل التطبيق.